Tuesday, January 24, 2012

Technical Problem 24th January

We had a fault reported today where customers were unable to complete checkout because they were been logged out and the contents of their basket lost. It turns out some maintainance work carried out over night caused the problem. We installed a new SSL system as an added security measure and the cookie domain name was set incorrectly. In short this caused our customers browsers to forget who they were, which in turn caused our website to not recognise them when they tried to navigate the site and checkout. This has now been fixed (we hope) and everything seems to be working fine. If anyone experiences further problems please let us know and also tell us what browser you're using so we can try to fix it.