We've made a few minor changes to our returns policy, we've changed the return address and made the actual wording of the policy a little clearer. The basic principles of the returns policy are pretty much unchanged. The main reason for the change is the security issues involved in addressing packages to "Bridal Gems". Some time ago we realised having "Bridal Gems" written on the packages we send out, greatly increased the chances of the package going missing in the post, so we dropped all reference to it and the rate of loss fell. The new return address simply puts "Amanda Carson" in place of "Bridal Gems" which will hopefully help protect our customers returns.
The full Postage and Returns policy can be found here: Bridal Gems Returns Policy
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