If you've read through this blog or had a look at our website www.bridalgems.co.uk you'll know that we accept many different forms of payment. There's really no need to go through all the different options here as they're well documented elsewhere. What I do want to say here is a quick word about helping us identify your payment, you'd be amazed just how many times we open an envelope with nothing but a cheque or postal order inside. Although it's a bit of a pain, we can usually trace the order by looking at the amount on the cheque, the name (if it matched the order) and in extreme cases the post office frank to see where the envelope was posted. As you can imagine a simple slip of paper with an order number or even the buyers name would be a great help. The other payment type that causes us problems is direct bank transfer, now this is a little more tricky as not all banks let you put a note with the payment, but if they do then again either the order number or name would be fine. The other point about all payments, especially if you don't plan putting a note with them, is to make sure they are for the exact amount. Again many people round payments up, for example an order total of £16.45 and they send a cheque for £16.50, no big deal if there's a name with the payment, but a problem if there's not.
Having said all this I think there's only been a handful of occasions were we couldn't match payments with orders, and even in these cases we've been able to sort them as soon as the customer contacts us. The real problem is speed of processing, as with all things we want to get the payments cleared and orders out as quickly as possible.
In summary, put a little note with all payments with either your order number or name and pay the exact amount. We don't need a fancy typed letter, just any old scrap of paper with it quickly scribbled on will do. :-)
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