I just though I'd take a moment and explain the different payment status notices sent to customers and found when you login to your account. The payment status is either set automatically by the site or manually by the person dealing with your order, below I've listed the most common settings.
Processing:
This is when we have received your order and your payment but have not yet posted your order, this will either have been set automatically for credit card and paypal customers or manually when we've receive a cheque or bank transfer.
Pending:
Pending is used for orders awaiting bank transfer payment, awaiting cheque clearance or if there's a problem with an order that needs our attention. This status is also set for a short time for returned orders until we manually update it.
Awaiting Payment:
Pretty much explains itself, we are awaiting a cheque or postal order for the order.
Posted:
Your order is on it's way, once set to this there should also be a Royal Mail tracking number in the comments box.
Preparing [Paypal IPN]:
Once you select paypal as your chosen payment method, this status is set, this is automatically updated to processing once we receive payment, if your order remains at this status then payment has not been received.
Cancelled:
If no payment is received, we manually cancel all orders, paypal order are usually cancelled in a few hours and cheque orders about 10 days, if we receive payment for a cancelled order we return it to processing provided we still have the stock to fill it.
Returned:
This denotes an order has been returned and refunded in full partly returned orders retain the Posted status.
Delivery Problem:
Used in the unlikely event an order gets lost in the post or is damage in transit.
There are a few others but they're used mainly for testing and internal order processing, if you see a different status to your order you should contact us to see what it is. You can view your order status by logging in to your account here Wedding Shop
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